Privacy Policy

Last updated: 18 September 2026

Norfolk Clean & Shine ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect when you use our website and booking service, and how we use it.

Information we collect: When you book a cleaning service, create an account, or sign in (including via Google or Facebook sign-in), we may collect your name, email address, phone number, home address, and booking/payment details. If you sign in using Google or Facebook, we receive your name and email address from that provider so we can create or match your account - we do not receive your password.

How we use your information: We use this information to manage your bookings, communicate with you about appointments, process payments, and improve our service. We do not sell your personal information to third parties.

Sharing your information: We share limited information with the cleaning providers assigned to your booking (name, address, job details) so they can carry out the work, and with our booking platform provider (BookingKoala) and payment processor to operate the service.

Cookies: Our website and booking system may use cookies to keep you signed in and to remember your preferences.

Data retention: We keep your information for as long as necessary to provide our service and meet our legal obligations.

Your rights: Under UK data protection law, you have the right to access, correct, or request deletion of your personal information. To do this, contact us using the details below.