Terms & Conditions

Payment
Payment is due directly from the client upon completion of the service. We accept cash or bank transfer. We do not invoice or wait on payment from a third party, employer, agency, or landlord on the client's behalf — if the client wishes to reclaim costs from a third party, that is a matter between them and does not affect the client's obligation to pay us on completion.
Cancellations
We ask for at least 24 hours' notice to cancel or reschedule a booking. Cancellations with less notice may be charged in full or in part to cover the time reserved.
Access
Clients must provide safe access to the property at the agreed time, whether that's a key, a code, or someone present to let the cleaner in. If we're unable to gain access, a wasted-visit charge may apply.
Scope & Quotes
Quotes are based on the property's described size and condition. If the property is significantly different from what was described, we reserve the right to adjust the price or reschedule the service.
Damage
While every care is taken, in the unlikely event of accidental damage, please report it to us within 24 hours so we can resolve it fairly. We hold public liability insurance.
Rate Changes
We will give reasonable written notice of any changes to our hourly rate.